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Frequently Asked Questions


How to use our products ?

Where to have infos on the usage ?

Placing an order

Do i need an account to place an order ?

How do I use a promotional code ?

How can I track my order ?


Is it shipped immediately after payment?

Is the shipping free ?

What shipping services are you using ?

Will I get a tracking number?


How long is the delivery time ?

How long until i receive my product with Free Standard Shipping ?

How long until i receive my product with Express Shipping ?


Is my payment secured ?

What payment method do you accept ?

Are the taxes included in the price ?


Is the product safe?


Can i return my product ?

Why are certain products non-refundable?


I didn't received the product, what to do?

I found the product is damaged or missing when i received the product. What to do ?